Policy
Privacy Policy
This page outlines how we collect, use, manage, and protect personal information on this website.
Overview
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what we collect, how we use it, and the choices you have when you use this website and purchase our products.
Who We Are (Data Controller)
The data controller for personal data collected through this website is the business operator shown on our Legal page .
Our products are produced by our Shanghai-based studio, while online sales, payment processing, and order management are handled by our Japan-based operator.
For inquiries about personal data, please contact us via the Contact page .
What We Collect
Depending on how you use our website, we may collect the following:
- Order information
- name, billing/shipping address, email, phone, items purchased, payment status, order history
- Account information
- login and settings (if you create an account)
- Customer support
- messages and request details (privacy-policy, inquiries)
- Technical data
- IP address, device/browser, access logs
- Cookies
- session, cart, basic site functionality
How We Use Your Information
We use personal data collected through this website for the following purposes:
- Process orders, accept payments, deliver products, and send order updates
- Provide customer support and handle privacy-policy/refunds
- Prevent fraud and protect site security
- Comply with legal obligations (tax/accounting)
- Improve our website and customer experience
Sharing and Disclosure
We may share your information with trusted third-party providers only as necessary to operate this store, and we do not sell your personal data.
- Payment processors (including Stripe) for secure payment processing
- Shipping and logistics partners for order fulfillment
- Hosting and infrastructure providers for website operation
- Email delivery services for transactional communications
- Analytics providers (such as Google) for website usage analysis
These providers process personal data only as necessary to perform their services and in accordance with their own privacy policies.
Payment Processing
We use Stripe as our payment processor. Payment information is processed securely by Stripe and is not stored on this website.
For more information about how Stripe handles payment-related data, please refer to Stripe’s policies:
International Transfers
Because production and operations may involve Japan and Shanghai, your personal data may be processed or accessed in multiple regions for order fulfillment and customer support.
We take reasonable safeguards to protect personal data in line with applicable laws.
Cookies
This website uses cookies to ensure proper functionality and improve user experience.
Cookies are used for essential features such as maintaining shopping cart data, session management, and user login status.
We may also use cookies provided by third-party services, including analytics tools, to understand how users interact with our website.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of this website.
Data Retention
We retain personal data only as long as necessary for the purposes described in this policy and legal requirements.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal data.
No method of transmission is 100% secure, but we work to reduce risk and protect customer information.
Your Rights
Depending on your location and applicable law, you may have rights such as access, correction, deletion, restriction, objection, and portability.
To make a request, contact us via the Contact page. We may verify your identity before responding.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
Updates will be posted on this page.
Last updated: