Terms of Service

These Terms of Service ("Terms") govern your access to and use of this website and the purchase of products offered through it.

By using the website or placing an order, you agree to these Terms.

This website is an international e-commerce platform featuring products and artworks from the creative brand “Lu Shanghai.”

Lu Shanghai is based in Shanghai, China, where it produces illustrations, printed works, and paintings, as well as manages their exhibition and sales.

For e-commerce operations, the business operates under the name “Lu Commerce,” based in Japan. It is responsible for the design and management of this website, as well as payment processing and order management.

Both entities are managed by the same creative and operational team. By clearly dividing their roles, they ensure stable operations and consistent service delivery.

For details regarding our business operations, please refer to the “Legal Notice” page on this website. For inquiries, please contact us via the “Contact” page.

To place an order or create an account on this website, you must meet the following requirements.

Please review the responsibilities associated with account use and security carefully.

• You must provide accurate and complete information when placing an order or creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• We may suspend access if we detect misuse or security risks.

The following terms apply to order confirmation, pricing, and payment processing.

Please review these conditions carefully before completing your purchase.

• An order is confirmed when payment is successfully completed and you receive an order confirmation email.
• Prices, availability, and product details may change without notice.
• Payments are processed through our payment partners. We do not store full card details.

The payment currency on this website is United States dollars (USD).

We use a single common currency so pricing is clear regardless of your country or region.

Shipping methods, estimated delivery times, and fees depend on destination.

Delivery dates are estimates and may be affected by customs, carrier delays, or force majeure.

Customs duties, import taxes, and clearance fees may apply at the time of delivery.

These charges are determined by the destination country/region and are the responsibility of the recipient.

Delivery may be delayed due to weather conditions, customs procedures, carrier capacity, or other logistics factors.

Please understand that delivery dates are estimates.

Returns and refunds are handled according to our Returns policy . Please review the policy before placing an order.

Commercial use of our products and unauthorized resale are not permitted.

If you wish to use our products for commercial purposes, please contact us in advance.

All content on this website (including illustrations, images, text, and design) is owned by LU or its licensors.

You may not reproduce, distribute, or create derivative works without permission.

Copyright in the product designs and related works generally belongs to the creator of each work, unless otherwise stated.

LU works are created by artists based at our Shanghai production studio.

To use this website, you must comply with the following eligibility requirements and account-related rules.

The actions listed below are strictly prohibited.

• Interfering with the operation or security of the website
• Using the website for unlawful purposes or violating applicable laws
• Attempting unauthorized access, scraping, or data harvesting
• Impersonation, fraud, or abusive conduct toward others

We provide the website and products "as is" to the extent permitted by law.

We are not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid for the relevant order, except where prohibited by law.

We work to display product photos as accurately as possible. However, colors may vary depending on your monitor settings, device characteristics, and lighting conditions in your environment.

We may update the website, services, or these Terms at any time. Updates will be posted on this page.

Your continued use of the website after changes become effective means you accept the updated Terms.

These Terms are governed by the laws of Japan unless otherwise required by applicable consumer protection laws.

For inquiries, please contact us via the Contact page .